Inmarsat IsatHub Rates

Important: The below rates are for reference only for currently active IsatHub services. No new service connections are allowed. All IsatHub service plans will come to an end on 1 June 2021. New and existing customers that already own an iSavi-IsatHub terminal are able to continue using this terminal with a BGAN service. Please refer to BGAN plan rates here.

Plan Name

IsatHub Casual Plan
Min cost over 1 months is $78.

IsatHub 230 Plan
Min cost over 24 months is $5,520.

Monthly Access Fee

$18

$230

Monthly Included Value

$0

$230

Outgoing Call Cost (Per Minute)

$1.15

$1.15

Incoming Call Cost (Per Minute)

$1.15

$1.15

Flagfall

N/A

N/A

Once-off Connection Fee

$60

N/A

Standard Costs

Unit Pricing Data

Cost of a 2 minute call before any discounts to standard numbers and standard national mobile numbers:

$2.30

$2.30

Cost of a Standard SMS before any discounts to standard national mobile numbers:

$0.60

$0.60

Cost of 1MB of Data before any discounts:

$5.75

$4.60

Number of standard calls if you restricted your use solely to standard national mobile calls each of 2 minutes in duration you could make:

0 Calls

100 Calls

Note: No minimum term if you choose to pay a $60 connection fee. Minimum cost will be one month’s access fee + $60 connection fee.

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Special calls & Value Added Services

Pivotel Customer Care (0508 882 448)

FREE

Voicemail
– diversion to voicemail
– calls to voicemail retrieval
– SMS notification service

FREE
Charged at applicable satellite rates
FREE

Call Forwarding (within New Zealand or Australia)

Charged at applicable satellite rates

Calls to Other Pivotel Satellite Phones

Charged at applicable satellite rates

Calls to Iridium 8816, 8817

$6.50 per minute

Calls to Thuraya 8821

$3.80 per minute

Emergency Calls 111/112

FREE

Miscellaneous Charges

Transfer of ownership

$60

Change of mobile number

$38

Replacement SIM

$15

Bill reprint change

$15 per bill

Suspension facility (maximum 3 months)

$25 per month

Plan switch fee (customers outside minimum term)

$25 per switch

Late payment fee

$13 per month

Terms and Conditions

Pivotel IsatPhone plans use the Inmarsat Mobile Satellite Network. Satellite reception limitations and some exclusion zones apply. All calls are charged in 1 minute increments unless otherwise stated. Prices include NZ GST and are subject to change. Included call value excludes premium calls, calls to special numbers, IDD (international direct dial) calls and premium text. 1 month minimum term applies to the Pivotel IsatHub Casual plan and a 24 month minimum term applies to the Pivotel IsatHub 230 plan. Visit www.pivotel.co.nz/inmarsat-coverage/ for a coverage map. An Inmarsat device is required to access the Pivotel Inmarsat service (see handset pricing). Pivotel may apply call barring where fraudulent use is suspected or for credit control purposes. You will receive a bill by email from Pivotel listing any payments you have made during the billing period, and a summary of your service usage to enable you to keep track of your overall service usage and monthly spend. Itemised billed and unbilled service usage is available in the secure Selfcare website atwww.pivotel.co.nz/selfcare-login/ An itemised bill listing all of your service usage events is available on request. You may elect to receive a paper bill by post for an additional fee. Pivotel plans are available to credit approved customers only. Minimum cost is $78 over 1 month on IsatHub Casual and $5,520 over 24 months on IsatHub 230. You may receive a pro-rata access fee charge on your first Pivotel bill, calculated from the actual date of service connection to the date of your first bill. You may choose to waive the minimum term by paying a NZD$60 contract waiver fee at the time the service is connected.