Pivotel Inmarsat IsatHub Plans

Rates apply to Inmarsat IsatHub devices only.

Important for BYO IsatHub terminals: IsatHub must have the Pivotel APN set up and the latest software installed to work with a Pivotel SIM card. For instructions on how to update your APN and your software, please see the Pivotel IsatHub Setup Guide.


IsatHub Casual Plan
(Min cost over 1 months is $78)
IsatHub 230 Plan
(Min cost over 24 months is $5,520)

   Monthly Access Fee

$18 $230

   Monthly Included Value

$0 $230

   Outgoing Call Cost (Per Minute)

$1.15 $1.15

   Incoming Call Cost (Per Minute)

$1.15 $1.15



   Once-off Connection Fee

$60 N/A

   Standard Costs

Unit Pricing Data
   Cost of a 2 minute call before any discounts to standard numbers
   and standard national mobile numbers:
$2.30 $2.30
   Cost of a Standard SMS before any discounts to standard national mobile
60c 60c
   Cost of 1MB of Data before any discounts: $5.75 $4.60
   Number of standard calls if you restricted your use solely to standard national
   mobile calls each of 2 minutes in duration you could make:
0 call 100 calls
Note: No minimum term if you choose to pay a $60 connection fee. Minimum cost will be one month’s access fee + $60 connection fee.
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Important: Pivotel implements an automatic data bar with a pre-set usage threshold for all satellite data services to mitigate bill shock. Please contact Pivotel customer care at 0508 882 448 to find out your usage threshold and method to manage the data threshold.

Value Added Services

   Special Calls and Value Added Services

   Pivotel Customer Care (0508 882 448)    FREE


   - diversion to voicemail    FREE
   - calls to voicemail retrieval    Charged at applicable satellite rates
   - SMS notification service    FREE
   Call Forwarding (within New Zealand or Australia)    Charged at applicable satellite rates
   Calls to other Pivotel Satellite Phones    Charged at applicable satellite rates
   Calls to Iridium 8816, 8817    $6.50 per minute
   Calls to Thuraya 8821    $3.80 per minute
   Calls to Inmarsat    $3.80 per minute
   Emergency Calls 111/112    FREE
Miscellaneous Charges

  General Charges

   Change of Phone Number    $33
   Bill Reprint Charge    $6 Per Bill
   Late Payment Fee    $15 Per Month
   International calls & roaming    Call Customer Care on 1300 882 448
Terms and Conditions

Pivotel IsatPhone plans use the Inmarsat Mobile Satellite Network. Satellite reception limitations and some exclusion zones apply. All calls are charged in 1 minute increments unless otherwise stated. Prices include NZ GST and are subject to change. Included call value excludes premium calls, calls to special numbers, IDD (international direct dial) calls and premium text. 1 month minimum term applies to the Pivotel IsatHub Casual plan and a 24 month minimum term applies to the Pivotel IsatHub 230 plan. Visit www.pivotel.co.nz/coverage for a coverage map. An Inmarsat device is required to access the Pivotel Inmarsat service (see handset pricing). Pivotel may apply call barring where fraudulent use is suspected or for credit control purposes. You will receive a bill by email from Pivotel listing any payments you have made during the billing period, and a summary of your service usage to enable you to keep track of your overall service usage and monthly spend. Itemised billed and unbilled service usage is available in the secure Selfcare website at www.pivotel.co.nz/selfcare. An itemised bill listing all of your service usage events is available on request. You may elect to receive a paper bill by post for an additional fee. Pivotel plans are available to credit approved customers only. Minimum cost is $78 over 1 month on IsatHub Casual and $5,520 over 24 months on IsatHub 230. You may receive a pro-rata access fee charge on your first Pivotel bill, calculated from the actual date of service connection to the date of your first bill. You may choose to waive the minimum term by paying a NZD$60 contract waiver fee at the time the service is connected.

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