FAQs Iridium

  

   Select a topic:

   1. How do I make a call on my Pivotel Iridium satellite phone?    2. How do I access voicemail?
   3. Can I change my plan if I am under contract?    4. Can I send SMS text messages?
   5. What number should I dial for emergency services?    6. How I do get a new service connected?
   7. What should I do if I misplace or have my phone stolen?    8. Can I use my telephone overseas?
   Still having troubles?

   Call Customer Care on: 0508 882 448

 
   1. How do I make a call on my Pivotel Iridium satellite phone?
   •   National Calls & Mobile Calls

        the To make a standard national call you must enter the country code, area code and number – for example to call a fixed line number 09 XXX XXXX in
        Auckland dial +649XXXXXXX. To dial a standard national mobile number 02X XXX XXXX dial +642XXXXXXXX. To dial an Australian mobile number
        04XX XXX XXX, dial +614XXXXXXXX.
   •   International Calls
        To make an international call simply enter the number in the format + <country code> <area code> <phone number>. Remember, if the area code has a
        leading 0 then you must omit that when you enter the number – for example to call the number 02 XXXX XXXX in NSW, Australia dial +61 2 XXXX XXXX
        or to dial 415 XXX XXXX in California, USA dial +1415XXXXXXX.

 
   2. How do I access voicemail?
   •   Voicemail can be accessed from your mobile by dialing +61424 212 121 or from another phone by dialing your Pivotel Satellite mobile number and then
       pressing # once the message starts and then entering your pin.
 
   3. Can I change my plan if I am under contract?
   •   Yes, you can increase your call plan and later decrease it to the original minimum term plan.
 
   4. Can I send SMS text messages?
   •   Yes, you can send and receive SMS messages. You need to use the international number format when sending a text (eg: +61412 345 678).
 
   5. What number should I dial for emergency services?
   •   111 is the emergency services number that is designated for emergency calls from all telephone networks in New Zealand. When calling 111, you will be

        connected to police, fire, or ambulance. If you are travelling overseas and using your phone, you can call the international emergency number 112

        wherever there is Iridium or GSM coverage available. This international emergency number will also work in New Zealand using any Pivotel service.

 
   6. How I do get a new service connected?
   •   Please refer to the dealer listing on our website to locate your nearest dealer, or contact Customer Care on 1300 882 448.
 
   7. What should I do if I misplace or have my phone stolen?
   •   Contact Customer Care immediately on 0508 882 448 and they will bar your service to prevent the phone being used.
 
   8. Can I use my telephone overseas?
   •   The Iridium network has full global coverage allowing you to use your phone across the globe, on land or at sea. Your Iridium phone will operate at

        the standard rates within New Zealand/Australian territory, and at international call rates outside of New Zealand/Australian territory.

        Please refer to the coverage maps for details of these zones.

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