FAQs Globalstar

  

   Select a topic:

   1. How do I make a call on my Pivotel Globalstar satellite phone?    2. How do I access voicemail?
   3. Can I change my plan if I am under contract?    4. Can I send SMS text messages in Satellite and CDMA modes?
   5. What number should I dial for emergency services?    6. How I do get a new service connected?
   7. How many numbers can I save in the phone book?    8. What should I do if I misplace or have my phone stolen?
   9. Can I use my telephone overseas?    Still having troubles?

   Call Customer Care on: 0508 882 448

 
   1. How do I make a call on my Pivotel Globalstar satellite phone?
   •   National Calls & Mobile Calls

        the To make a standard national call you must enter the country code, area code and number – for example to call a fixed line number 09 XXX XXXX in
        Auckland dial +649XXXXXXX. To dial a standard national mobile number 02X XXX XXXX dial +642XXXXXXXX. To dial an Australian mobile number
        04XX XXX XXX, dial +614XXXXXXXX.
   •   International Calls
        To make an international call simply enter the number in the format + <country code> <area code> <phone number>. Remember, if the area code has a
        leading 0 then you must omit that when you enter the number – for example to call the number 02 XXXX XXXX in NSW, Australia dial +61 2 XXXX XXXX
        or to dial 415 XXX XXXX in California, USA dial +1415XXXXXXX.

 
   2. How do I access voicemail?
   •   Voicemail can be accessed from your mobile by dialing +61424 212 121 or from another phone by dialing your Pivotel satellite mobile number and then

        pressing # once the message starts and then entering your pin.

 
   3. Can I change my plan if I am under contract?
   •   Yes, you can increase your call plan and later decrease it to the original minimum term plan.
 
   4. Can I send SMS text messages from my Pivotel Globalstar satellite phone?
   •   No, you can cannot send SMS text messages. You are able to receive SMS text messages with up to 20 characters.
 
   5. What number should I dial for emergency services?
   •   111 is the emergency services number that is designated for emergency calls from all telephone networks in New Zealand. When calling 111, you will be

        connected to police, fire, or ambulance.

 
   6. How I do get a new service connected?
   •   Please refer to the dealer listing on our website to locate your nearest dealer, or contact Customer Care on 1300 882 448.
 
   7. How many numbers can I save in the phone book?
   •   99 numbers can be stored in the phone book memory. Up to 12 Characters for each name and 32 characters for the numbers.
 
   8. What should I do if I misplace or have my phone stolen?
   •   Contact Customer Care immediately on 0508 882 448 and they will bar your service to prevent the phone being used.
 
   9. Can I use my telephone overseas?
   •   Your GSP 1600 phone will operate normally in New Zealand. You will also be able to make calls in both CDMA and Satellite mode in Russia, Canada,

        USA, Venezuela, Central Europe and Western Europe. Currently in these countries, you will not be able to receive calls to your GSP 1600 phone.

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